Live Well in Your Home

Increasing costs in energy and water are making it difficult for some people to pay your mortgage or your rent. There are various assistance and support services available nationally and in each state.

Household Assistance

Centre for Liveability Real Estate

Finding it hard to pay the bills?

Accessing financial help

If you’re struggling financially contact your bank and ask what they can do to assist you. If you have concerns about your water, gas or electricity bills ask your provider about assistance packages – most have special programs to assist consumers who are experiencing financial difficulty.

Accessing financial counselling

Financial counsellors provide information, support and advocacy to assist people in financial difficulty. They work in community organisations, and their services are free, independent and confidential.

Financial counsellors have extensive knowledge in a range of areas of law and policy, including consumer credit law, debt enforcement practices, the bankruptcy regime, industry hardship policies and government concession frameworks.

You can access free and independent financial counselling services by ringing 1800 007 007. You will be provided contact details of the closest service provider to you, who you will be able to discuss your concerns and options with.

Alternatively, go to Financial Counselling Australia for more information.

For renters only

Increasing costs in energy and water are making it difficult for some people to pay their rent. If you are experiencing financial stress you can contact your state’s housing service to find out if you’re eligible for assistance.

Centre for Liveability Real Estate

Centre for Liveability Real Estate

In addition to their expertise in residential real estate, The Centre for Liveability Real Estate also works collaboratively with the sustainable design, construction, manufacturing and assessment and industries in the development of information on this site.

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