Finding it hard to pay the bills?
Accessing financial help
If you’re struggling financially contact your bank and ask what they can do to assist you. If you have concerns about your water, gas or electricity bills ask your provider about assistance packages – most have special programs to assist consumers who are experiencing financial difficulty.
Accessing financial counselling
Financial counsellors provide information, support and advocacy to assist people in financial difficulty. They work in community organisations, and their services are free, independent and confidential.
Financial counsellors have extensive knowledge in a range of areas of law and policy, including consumer credit law, debt enforcement practices, the bankruptcy regime, industry hardship policies and government concession frameworks.
You can access free and independent financial counselling services by ringing 1800 007 007. You will be provided contact details of the closest service provider to you, who you will be able to discuss your concerns and options with.
Alternatively, go to Financial Counselling Australia for more information.
For renters only
Increasing costs in energy and water are making it difficult for some people to pay their rent. If you are experiencing financial stress you can contact your state’s housing service to find out if you’re eligible for assistance.